Privacy policy

LiteUp operates this website and online store and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and share information when you visit our site, make a purchase or otherwise interact with us. Our store is hosted on Shopify, which provides the online platform that allows us to offer our products to you.

Information We Collect
We may collect the following types of personal information: contact details such as name, email, phone number and addresses, order information such as items purchased, returns and payment details, account information if you create an account, device and usage information including IP address and browser type, and communications you send to us such as support enquiries. We collect information directly from you, automatically through your device, and through Shopify and other service providers who help us operate our store.

How We Use Your Information
We use your personal information to process and fulfil orders, provide customer support, manage your account, improve our website and services, send order updates, show relevant advertising if permitted, protect against fraud or unauthorised activity, and comply with legal obligations.

How We Share Information
We may share your information with Shopify (who hosts our store), service providers such as payment processors, shipping partners and IT support, marketing partners where permitted, and authorities or legal bodies when required. Shopify may process information in other countries. You can read Shopify’s privacy policy here: https://www.shopify.com/legal/privacy

Children
Our services are not intended for children, and we do not knowingly collect personal information from anyone under 16.

Your Rights
Depending on where you live, you may have rights to access, correct, delete or request a copy of your personal information, and to opt out of marketing emails. You can exercise these rights by contacting us at info.liteupofficial@gmail.com.

Security and Retention
We take reasonable steps to protect your information but no system is completely secure. We keep personal information only as long as necessary for the purposes listed above or to comply with legal requirements.

International Transfers
Your information may be transferred or stored outside your country. Shopify uses approved legal mechanisms to ensure appropriate protection.

Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of our website means you accept the updated policy.

Contact Us
If you have questions or concerns about this policy or how your data is handled, contact us at hello@liteup.com.au.